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1. Can I schedule a trial without completing the contract?

Sure, but we do not advise it.  Your date is not booked until you complete the contract and submit the initial payment and we will not be able to hold your date while you decide to book with PRIMP Agency or not.  However, if you prefer to schedule a trial before securing your date you can!  A non-refundable trial charge will apply for that appointment. 

2. Do the makeup and hair rates for the bride include a trial before the wedding day? What does the trial include?

The trial is included in the bride's makeup and hair packages.  A trial before the wedding day is suggested, but not necessary. A full application of makeup with false lashes will be applied for the makeup portion of the trial. Your requested hair style or updo will also be completed at the trial. Our artist will make adjustments to the makeup and/or hairstyle- if need be- at the trial appointment. We allot up to 1 hour for each service. If more than one look is requested or if the allotted appointment time is exceeded, additional fees may apply. Your trial is a time to get to know your artisan, for them to get to know you and for the two of you to work together on creating your perfect wedding day look. It is your responsibility to communicate if something is not working or you want something changed. As talented as we are, we cannot read your mind so speak up if something isn't working. Also please note; while we take every precaution not to get any makeup or hair product(s) on your clothing please be advised that it is a possibility. While our products are water soluble and should come right out when washed, we suggest wearing clothing that is darker in color or that you don't mind product getting onto it. This stands for both the trial & the wedding day. PRIMP Agency is not responsible for damaged clothing.

3. What should you bring to the trial? How should you prepare for the trial?

Bring along any pictures of styles you want to try and the hair accessories that you plan on wearing (ex: clip in extensions, headpiece, flower, combs, fascinators). You should come without makeup on, and have clean dry hair (unless you've purchased the blowout add on). Normally, we don't mind if you have friends and family along, but during the current Coronavirus Pandemic, we require thatour brides limit the amount of people to 2 individuals.  Besides, the more people, the more opinions you will get on your look and that can sometimes be a distraction. Bring an open mind and be prepared to give feedback.

4. Are trials for the bridal party too?

Not a problem! Trials are not included in the wedding party rates, so if someone requests a trial before the wedding day, the full rate would be charged for that trial.

5. When should the trials for hair & makeup be booked? Where does the appointment take place?

We recommend scheduling your trial 4-6 weeks prior to the wedding day, however you may schedule the trial at any time. The appointment is held at the client's specified location (home, office, hotel, etc). Appointments are scheduled Monday-Friday between 8am and 5pm.  Saturday/Sunday appointments may be requested, but please be advised that those days are our most busy so we do not allow the appointment to be scheduled prior to 2pm. Scheduling the trial is subject to the artists' availability.

6. What happens if my trial goes horribly wrong?

Please let us know if at any time if you are unhappy with your services with PRIMP. We can schedule another trial appointment or assign a new artist to you if necessary. We want to make sure you are happy and confident in your look going into your wedding day. Additional fees may apply for a second trial to be scheduled.

7. What is your cancellation policy?

PRIMP Agency has a 30 day cancellation policy. This means that if any one person or the entire wedding party all together cancels with 30 days or less prior to the wedding day, the remaining balance for the service(s) listed on the contract are due in full at the time of cancellation. No exceptions. If cancellation is done prior to 30 days, no additional payment is required but be advised that your initial payment remains non-refundable.

8. What is the initial payment for? Can I make changes to my services once the initial has been made?

A $75 Nonrefundable Deposit is required to secure your date and counts towards your total. The remainder of your total isn’t due until 14 days before your wedding date unless otherwise specified in your agreement.  The deposit payment assures your date and appointment(s) is reserved with a PRIMP Agency artist. Whichever artist(s) does the bridal trial will also be the artist(s) who will be doing the bride's wedding day services. You can make changes to your services (prior to the 30 day cancellation) as long as you are either adding services or making an equal transfer of services to another person.  For example; if Brooke is on the contract for a makeup application and decides she no longer wants the service, and Sage wants to take her place for the service. This is fine and you will not lose the initial payment made for Brooke, the service simply shifts to Sage. Be advised that if at any point someone cancels their service(s) all together, with no one to take their place, you will lose the initial payment made for them. If they cancel after the 30 day cancellation policy the service(s) will be due in full. 

9. What happens after I complete my contract and the initial payment is made?

Once the paperwork and payment is taken care of, your personal Wedding Coordinator will reach out to you via email to advise on next steps. Your Wedding Coordinator will be your main contact at PRIMP Agency and will handle all of your details from there on out.

10. How are my artists chosen and can I request someone specifically?

During your initial phone call with one of our Wedding Consultants we will ask you questions about your personal makeup/hair style and what you are looking for in your wedding day look. Based on those questions, along with getting to know you, we will be able to match you with an artisan on our team who will not only be able to execute the look you're going for but also get along with you too!

Yes! You can request a specific artisan. If there is someone that you are interested in working with, please let us know. Based on availability we are happy to accommodate your request.

11. Is there a minimum amount of clients required to book services? How large of a party can you accommodate?

There is no minimum amount of clients required to book, with the exception of destination weddings. We consider a destination wedding an event that exceeds our travel radius of 30 miles from the specified zip codes. In these instances we require a minimum of 4 clients to book full services in order to accept the booking.

We are happy to accommodate small, medium and large wedding parties!

12. How long does each person’s service take on the wedding day?

This completely depends on the specified services.  We can give you the estimated time at booking.

13. How should my wedding party and I prep our Skin & Hair for the day of?

Each client will need to arrive to their appointment with clean DRY hair (unless a blowout service has been booked) and have clean skin with NO makeup. This ensures the best results possible in their look and also saves precious time at the appointment. If someone arrives with wet hair, unless they are scheduled for a blowout style only, there will be an $40 blowout charge for drying which is in addition to the wedding party hair pricing. This can throw off a wedding day timeline and cause unnecessary restraints. 

14. Can I bring my own extensions or wig for the stylist to install?

Yes! We do not sell extensions, so if you or a member of your party would like weave extensions added to the hair style those will need to be purchased outside of PRIMP. We do not cut or color the extensions, any prep that needs to be done should be done prior to the appointment(s).  We will ask at booking who will want extensions added to their style so we can schedule accordingly. So that we can set at timeline accordingly.  

15. How is payment accepted?

Payments are processed by PRIMP Agency using the invoice provided with your contract. The remaining payment is processed by PRIMP Agency fourteen (14) days prior to the wedding via the credit card we have on file for you. We process the services for the entire wedding party on one card. We suggest, for people in your party whom you do not wish to pay for, sending out a message to your wedding party with their service charges well before the wedding so that they have ample time to pay you before your final payment is due. We provide a detailed invoice to each of our brides so you are able to know the cost breakdown for each client. All add-ons that are decided on-site on the day of will be billed within 36 hours of your event to the credit card we have on file for you. 

16. Is all travel & parking included in the rates?

We do not charge a travel fee for appointments that are within 30 miles of the specified zip code listed on your contract. In the event travel is required outside of this radius, .65 per mile will be applied to the total amount of miles driven {round trip. per artisan} These fees will be quoted at the time of booking and included in your final bill. Parking fees are to be covered by the client up to $30. {per artisan} Parking fees are paid via the card we have on file and will be included with your final bill.

17. What happens if myself or a member of my party is running late on the wedding day?

If we are unable to start wedding day services to due tardiness or if there are interruptions during services (that cause the appointment to be delayed) with either the bride or any member of the bridal party, additional fees will apply after 15mins. For each 15mins that an artisan has to wait a $25 fee will be assessed and be billed to the card on file along with any other final charges. We ask that each client does not interrupt the service unless there is an emergency. Late starts & delays will throw off the timeline, and services may be cut short.

18. Is gratuity included in pricing for services?

A 20% gratuity will be added to the Grand Total sum of services booked and billed with the remaining balance payment that we process 14 days before the wedding. Should you wish to tip in addition to this, you may do so in cash directly to the artist on the day of the appointment(s).

19. If I hire PRIMP, can I book additional services with another beauty company or freelance artist for my day?

To ensure a flawless and stress-free process we do not prefer our clients to book multiple different onsite freelancers and/or onsite beauty companies to accommodate their needs. By booking with PRIMP Agency you agree that we will be the only beauty team onsite for the day of the wedding.

20. What happens if I get an illness (i.e. Covid-19 symptoms, pink eye or another skin or scalp/hair disease or condition?

PRIMP Agency reserves the right to refuse service to any person(s) who has Covid symptoms, an open sore, infections of the skin, scalp or hair or any other condition or disease that is contagious and could cause harm to the artist(s) and/or their tools & products. Refunds of up to the 50% deposit that has been paid will be issued to the client should this occur.

21. What happens if I No Call/No Show an appointment.

At any point when a client should schedule a trial appointment with us and not call or not show up for the appointment there will be no refund for the appointment. Upon rescheduling a no call/no show appointment, you will be charged again in full.

22. Pets present at my trial and/or day of wedding appointment(s)?

While most of us are animal lovers at PRIMP Agency, not all of us are comfortable around them and some of us have allergies. If you have animals at the location where services will take place, we respectfully ask to have them tucked away so they aren't attempting to snuggle with you or us during your appointment. Thank you!